Last updated: 16 August 2026
These Terms of Service ("Terms") govern your access to and use of Monitor HQ (the "Service"), operated by Business API ("we", "us", "our"), an Australian business based in Queensland. By creating an account or using the Service, you agree to these Terms. If you're agreeing on behalf of a company or other entity, you confirm you have the authority to bind that entity, and "you" refers to that entity.
If you don't agree to these Terms, don't use the Service.
1. What Monitor HQ Is
Monitor HQ monitors publicly available Australian business registers - including ASIC company records, ABN Lookup, and business name registrations - and sends you alerts when something changes on entities you've added to your portfolio. We also offer a REST API and webhook delivery for programmatic access to the same data.
We are an ASIC Registered Agent and an ASIC/ATO Digital Software Provider, which lets us connect directly to ASIC and ATO data feeds rather than relying on a third-party reseller. That relationship governs how we're allowed to source and use that data, and nothing in these Terms overrides it.
2. Eligibility
The Service is intended for business use. You must be at least 18 years old and able to form a binding contract to create an account. You're responsible for the accuracy of the information you provide and for keeping your login credentials and API tokens secure - you're responsible for all activity that happens under your account or team.
3. Your Account and Team
Accounts are organised into teams. Team owners can invite team members, manage billing, and manage which entities the team monitors. You're responsible for who you invite and what access you grant them.
4. Subscriptions, Trials, and Billing
4.1 Free Trial
New accounts may start with a free trial, subject to the entity limit and duration shown to you at signup. No payment is taken until the trial ends and you actively subscribe to a paid plan (or, where a card was collected upfront, until the trial period expires and billing begins - the specific flow is disclosed to you during checkout).
4.2 Subscription Plans
Paid plans are billed in advance on a recurring basis (monthly or yearly, as selected) through our payment processor, Stripe. Each plan has a limit on the number of entities you can monitor and how many of those can be "high risk" tier - shown on the pricing page and in your account.
4.3 Upgrades
If you upgrade your plan or billing period, the change takes effect immediately and your card on file is charged immediately for the prorated difference. You get the higher plan's limits and features right away.
4.4 Downgrades
If you downgrade your plan or billing period, the change is scheduled to take effect at the end of your current billing period. You keep your current plan's features and limits until then - we don't claw back access or issue a partial credit mid-period.
4.5 No Refunds
Because we offer a free trial before you're charged anything, all subscription payments are non-refundable, including for partial billing periods, unused entity slots, or early cancellation. This applies whether you cancel voluntarily or your account is suspended for breaching these Terms. If you believe you were charged in error (for example, a billing or technical fault on our end), contact us at hello@monitorhq.com.au and we'll look into it.
4.6 Cancellation
You can cancel your subscription at any time from your account settings. Cancelling stops future billing but doesn't end your access immediately - you keep the plan's features until the end of the billing period you already paid for, consistent with our no-refunds policy above.
4.7 Failed Payments
If a payment fails, we'll attempt to retry it and notify you. If payment continues to fail, we may suspend or downgrade your access until the account is brought current.
4.8 Price Changes
We may change our prices. We'll give existing subscribers reasonable advance notice before a price change takes effect on their next billing cycle.
5. Acceptable Use
Using the Service to do any of the following is a breach of these Terms:
- Scraping, bulk-exporting, or reselling the underlying register data (ASIC, ABR, business names) as a standalone product or dataset, separate from using Monitor HQ itself
- Attempting to circumvent rate limits, entity limits, or subscription tiers
- Reverse engineering, decompiling, or attempting to extract the Service's source code
- Using the Service to stalk, harass, or make unauthorised decisions about a real person based on their role as a company officer, beyond legitimate business, credit, or compliance purposes
- Reselling API or webhook access to third parties without our written agreement
- Any use that violates Australian law, including privacy, anti-spam, or consumer protection law
We reserve the right to suspend or terminate accounts that breach this section, without refund, per Section 4.5.
6. API and Webhooks
If you use our REST API or webhooks, you're responsible for how your systems handle the data we send you, including keeping your API tokens and webhook signing secret confidential. We may rate-limit or throttle API access to protect the Service's stability for all customers. See our API documentation for current technical detail - it can change as the API evolves, and the version live at the time you integrate is what governs your integration.
7. Disclaimers About Monitoring and Alerts
This is the most important section of these Terms. Please read it carefully.
Monitor HQ's entire purpose is to help you find out about changes sooner than you otherwise would. We work hard to make that fast and reliable, but we cannot and do not guarantee it, for reasons genuinely outside our control:
- We depend on government and third-party data sources. ASIC, the ABR, and other registers are not required to notify us instantly, consistently, or at all for every type of change. They can be slow, can experience outages, and can change their own data or notification behaviour without telling us in advance.
- Not every change type is monitored, and coverage can change. We monitor the aspects of an entity disclosed on our features page and in your account at any given time. We do our best to expand and maintain that coverage, but it is not exhaustive of everything that could happen to a company or business name.
- Alerts are provided on a best-efforts basis, not a guaranteed SLA, unless we've separately agreed a specific service level with you in writing. A missed, late, or incomplete alert - however it happened - does not by itself mean we breached these Terms.
- You remain responsible for your own decisions. The Service is a monitoring and notification tool, not financial, credit, investment, or legal advice. Any decision you make based on an alert, or the absence of one, is your responsibility. For anything materially important - a credit decision, a legal filing, a large transaction - verify directly with the official register before acting.
To the maximum extent permitted by Australian law, we exclude all warranties, express or implied, about the completeness, accuracy, or timeliness of alerts and data provided through the Service, except where those warranties cannot be excluded under the Australian Consumer Law.
8. Service Availability
We aim to keep the Service available and performant but don't guarantee it will be uninterrupted or error-free. We may need to perform maintenance, and third-party outages (our data sources, our hosting or payment providers) can affect us too. We'll try to give notice of planned downtime where practical.
9. Limitation of Liability
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (or any other law) that cannot lawfully be excluded.
Subject to that, to the maximum extent permitted by law:
- We are not liable for any indirect, consequential, special, or punitive loss, including lost profits, lost business, or lost data, arising from your use of the Service.
- Our total aggregate liability to you for any claim arising out of or relating to the Service is limited to the amount you actually paid us in the 12 months before the event giving rise to the claim.
- We are not liable for delays or failures caused by events outside our reasonable control, including outages or delays at ASIC, the ABR, our hosting provider, or our payment processor.
10. Intellectual Property
We own the Service, including its software, design, and branding. You retain ownership of the data you submit to us (for example, notes or team configuration). We don't claim ownership over publicly sourced register data we display to you, which remains subject to the terms of its original source.
11. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your account if you materially breach these Terms, including the Acceptable Use section, or if required to do so by law or by one of our data-source agreements (for example, an ASIC or ATO Digital Software Provider obligation). Where reasonably possible, we'll give you notice first.
12. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we'll notify you (for example, by email or an in-app notice) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.
13. Governing Law
These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland for any dispute arising from these Terms or the Service.
14. Contact
Questions about these Terms? Contact us at hello@monitorhq.com.au or via our contact page.
This document is provided as a plain-language summary of our terms and has not yet been reviewed by a solicitor. We recommend independent legal review before relying on it as your final terms of service.